ASAMI PREMIUM AFRICAN TEA FAQ

We accept Visa, Mastercard, American Express, and Discover. We do not accept checks.

Asami uses a Secure Server to transmit your credit card information. The data sent through the Secure Server is encrypted. It is actually safer to transmit your credit card information through the Secure Server than to give the number out over the telephone.

Our policy is simple: under absolutely NO circumstance do we make any information about our customers available to anyone else. We never sell or trade our customer lists: including names, addresses, phone numbers, e-mails etc. Credit card numbers are destroyed as soon as an order is processed. We hate unsolicited junk mail of any kind. It seems that the least we can do is not contribute to this unpleasantness in our customer's lives.

We always try to provide the highest quality products but if there is a defect in any product from Asami, we will happily replace it or refund your money. However, we cannot refund money or accept a return on tea purchases unless the heat-seal closure is still intact. Unfortunately, we cannot accept returns on tea simply because you didn't like the flavor. Therefore, we strongly recommend reading the description carefully before purchasing a large quantity. We do require a receipt for all returns. All returns must be done within 7 days of the receipt date.

We source our teas from tea plantations and small individual farms all over Africa. Within the continent of Africa, we also procure all the ingredients for our blends. See our ingredient map for details.

Date of Expiration is indicated on the bottom of all our pouches.

As of now, we are completely an online store.

Use this text to answer questions in as much detail as possible for your customers.

Tea should always be stored in a cool and dark place. All our loose-leaf teas come with a separate re-sealable, vacuum bag which you can use to store your tea. Since oxygen, moisture, and any sort of strong smells or aroma can adversely affect the quality of tea, make sure to store tea in an air-tight container or vacuum-tight bag in order to protect the tea from any exposure to light, extreme temperature, or humidity.

Tea should never be reheated. If you prepare tea and forgot about it, it is better to put it in the fridge or add a cube of ice to it, to chill it completely. However, if your tea has been sitting for several hours, it is better just to pour it out and prepare a fresh batch, especially if this is green tea or white tea.

If there is no thermometer regulated kettle, you can use the boil and wait method below. Keep in mind these are just guidelines and not a guarantee. Boil water for Pu Erh (approx. 215F / 100C); simmer water for Black or Oolong Teas (approx. 195F / 90C); let the simmering water sit for ~ 2 minutes before use for Green or White teas (approx. 175F / 80C).

100 gram or 3.5oz pouch of our loose-leaf can yield approximately 35-40 cups of tea.

For tea-related questions and questions about online store, contact us at info@asamiteashop.com

Our filter material for pyramid tea bags are biodegradable and Non GMO certified PLA mesh made from plants like sugar cane, corn or cassava and are ultrasonically sealed.

We would never put plastic in your tea. Our tea bags are 100% compostable, 100% plant-based, 100% non-toxic.