Shop Policies

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Shipping Policy

At Asami Tea Shop, all orders to be shipped in the U.S. are processed within 24 hours and are ready for the next scheduled pickup by the carrier. If you place an order on Friday, your order may not be shipped until Tuesday carrier pick-up days. We provide Priority Mail shipping for all U.S. locations. On rare occasions we may use an alternate shipping method (eg. UPS) if we believe it will provide better service to the customer.

Products are generally shipped within 24 hours of the order being received from our fulfilment centers. 

 

Free shipping is included on all individual shipments with order totals of $25 and greater after discounts, coupons and promotions have been applied to orders within the Contiguous United States. A flat rate shipping fee ($2.99) is included on all shipments where the order total is under $25 and when a buyer does not opt to select any alternate expedited shipping options for orders within the Contiguous United States.

 

For orders shipped using Standard Shipping*, please allow 5-7 business days for Standard Delivery once your order has shipped from our fulfillment center and been processed by the carrier. Orders may arrive sooner than the Standard Delivery date range indicated above and tracking information will be sent via email after packaging and processing is complete. Please allow up to 48 hours for your tracking link to become active. Shipping speeds are based on carrier transit times and do not include processing and handling times. For an additional fee, we offer various expedited shipping options for your convenience. All expedited shipping charges are the sole responsibility of the purchaser unless waived either fully or partially by Asami Tea Shop. Our Carriers do not guarantee delivery transit times due to unforeseen factors, including severe weather conditions. All shipping charges are included on the buyer’s invoice and are available to view prior to completing a purchase. Shipping charges are subject to change without notice. Title to products purchased, as well as the risk of loss for such products, passes from Asami Tea Shop onto the buyer once goods leave our fulfilment centers with the carrier for shipment. Asami Tea Shop is not liable for shipping delays or problems incurred during transit after a product has been shipped from our fulfilment center.

If you experience any issues with shipping of your product or have any additional questions or concerns, please contact us at info@asamiteashop.com or call 417-232-3344 during normal business hours.

 

Kindly note, the deliveries to Alaska, American Samoa, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific might take longer than usual to reach due to limited logistics options at selected areas. Please note, Shipping Fees for these locations will be calculated based on weight and carrier options which can be selected by the customer at checkout.

Refund Policy

At Asami Tea Shop, we strive to provide exceptional customer service and the perfect shopping experience with each and every order. If, for any reason, you are unsatisfied with your tea purchase from www.asamitea.com for any reason, please contact us at info@asamiteashop.com within 7 days of receiving your delivery to initiate a refund. Tea being a perishable commodity, initiation of refund needs to be placed within 7 days including weekend and holidays from delivery of the particular order. In your initial inquiry, please include your name, order ID, the items you would like to return or replace and the reason for the return or replacement. Please allow 1-3 business days for us to review your return inquiry. If you qualify for a return or replacement, a representative will provide you with instructions on how to return your unused item(s) in order to receive a refund or replacement. To receive a full refund, all unused product(s) must be returned, unopened(heat sealed) and in the original packaging, at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our fulfillment center.


In case there is an error from the side of Asami Tea Shop, the standard delivery charge of returns will also be refunded. The refund for your order will only be done after the receipt of the returned goods at any of our designated fulfillment centers. Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase. Please note that items purchased through special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange. For any additional information, please feel free to reach out to us at info@asamiteashop.com

Damaged, Defective or Incorrect Order Return Policy

If your item(s) was/were damaged in transit, defective or you received incorrect item(s) with your shipment, please contact us at info@asamiteashop.com within 7 days of delivery to receive a replacement or a refund. Please include your name, order ID, the items that were damaged, defective or incorrect (including what items you received and the items you were supposed to receive), and a brief explanation of the return request.

Please allow 1-3 business days for us to review your return inquiry. A representative will provide you with instructions on how to return your damaged, defective or incorrect item(s) in order to receive a refund or replacement. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items.  All refunds will be issued to the original form of payment used at the time of purchase.

Merchandise Return Policy

If you are unsatisfied with your merchandise (non-tea) purchase from asamitea.com for any reason, please contact us at info@asamiteashop.com within 14 days of delivery. We are happy to offer refunds or exchanges on merchandise (non-tea) items that are returned to us, in unused condition, in the original packaging, within 14 days of delivery. Non-defective products are subject to a 15% restocking fee. In your initial inquiry, please include your name, order ID, the items you would like to return and the reason for the return. Please allow 1-3 business days for us to review your return inquiry. 

If you qualify for a return, a representative will reply with instructions on how to return the item. To receive a refund or an exchange, the product(s) must be returned at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items. Please note that items purchased through special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase. For any additional information, please feel free to reach out to us at info@asamiteashop.com

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