Refund Policies
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Refund Policy

At Asami Tea Shop, we strive to provide exceptional customer service and the perfect shopping experience with each and every order. If, for any reason, you are unsatisfied with your tea purchase from www.asamitea.com for any reason, please contact us at info@asamiteashop.com within 7 days of receiving your delivery to initiate a refund. Tea being a perishable commodity, initiation of refund needs to be placed within 7 days including weekend and holidays from delivery of the particular order. In your initial inquiry, please include your name, order ID, the items you would like to return or replace and the reason for the return or replacement. Please allow 1-3 business days for us to review your return inquiry. If you qualify for a return or replacement, a representative will provide you with instructions on how to return your unused item(s) in order to receive a refund or replacement. To receive a full refund, all unused product(s) must be returned, unopened(heat sealed) and in the original packaging, at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our fulfillment center.

In case there is an error from the side of Asami Tea Shop, the standard delivery charge of returns will also be refunded. The refund for your order will only be done after the receipt of the returned goods at any of our designated fulfillment centers. Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase. Please note that items purchased through special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange. For any additional information, please feel free to reach out to us at info@asamiteashop.com.

Damaged, Defective or Incorrect Order Return Policy

If your item(s) was/were damaged in transit, defective or you received an incorrect item(s) with your shipment, please contact us at info@asamiteashop.com within 7 days of delivery to receive a replacement or a refund. Please include your name, order ID, the items that were damaged, defective or incorrect (including what items you received and the items you were supposed to receive), and a brief explanation of the return request.

Please allow 1-3 business days for us to review your return inquiry. A representative will provide you with instructions on how to return your damaged, defective or incorrect item(s) in order to receive a refund or replacement. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items.  All refunds will be issued to the original form of payment used at the time of purchase.

Merchandise Return Policy

If you are unsatisfied with your merchandise (non-tea) purchase from asamitea.com for any reason, please contact us at info@asamiteashop.com within 14 days of delivery. We are happy to offer refunds or exchanges on merchandise (non-tea) items that are returned to us, in unused condition, in the original packaging, within 14 days of delivery. Non-defective products are subject to a 15% restocking fee. In your initial inquiry, please include your name, order ID, the items you would like to return and the reason for the return. Please allow 1-3 business days for us to review your return inquiry. 

If you qualify for a return, a representative will reply with instructions on how to return the item. To receive a refund or an exchange, the product(s) must be returned at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items. Please note that items purchased through special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase. For any additional information, please feel free to reach out to us at info@asamiteashop.com.