Frequently Asked Questions
What type of payment is accepted for online orders?
We accept Visa, Mastercard, American Express, and Discover. We do not accept checks.
Is it safe to send my credit card number over the Internet?
Asami uses a Secure Server to transmit your credit card information. The data sent through the Secure Server is encrypted. It is actually safer to transmit your credit card information through the Secure Server than to give the number out over the telephone.
Our policy is simple: under absolutely NO circumstance do we make any information about our customers available to anyone else. We never sell or trade our customer lists: including names, addresses, phone numbers, e-mails etc. Credit card numbers are destroyed as soon as an order is processed. We hate unsolicited junk mail of any kind. It seems that the least we can do is not contribute to this unpleasantness in our customer's lives.
What is your return policy?
We always try to provide the highest quality products but if there is a defect in any product from Asami, we will happily replace it or refund your money. However, we cannot refund money or accept a return on tea purchases unless the
heat-seal closure is still intact. Unfortunately, we cannot accept returns on tea simply because you didn't like the flavor. Therefore, we strongly recommend reading the description carefully before purchasing a large quantity. We do require a receipt for all returns. All returns must be done within 7 days of the receipt date.
Where do you source your teas from?
We source our teas from tea plantations and small individual farms all over Africa. Within the continent of Africa, we also procure all the ingredients for our blends. See our
ingredient map for details.
Is there an expiration date on products?
Date of Expiration is indicated on the bottom of all our pouches.
Do you have any Retail stores?
As of now, we are completely an online store.
Is your Tea Gluten free?
Yes, all our teas are naturally gluten-free.
How should I store my Tea?
Tea should always be stored in a cool and dark place. All our loose-leaf teas come with a separate re-sealable, vacuum bag which you can use to store your tea. Since oxygen, moisture, and any sort of strong smells or aroma can adversely affect the quality of tea, make sure to store tea in an air-tight container or vacuum-tight bag in order to protect the tea from any exposure to light, extreme temperature, or humidity.
Can tea be reheated?
Tea should never be reheated. If you prepare tea and forgot about it, it is better to put it in the fridge or add a cube of ice to it, to chill it completely. However, if your tea has been sitting for several hours, it is better just to pour it out and prepare a fresh batch, especially if this is green tea or white tea.
How do I know the water temperature is right?
If there is no thermometer regulated kettle, you can use the boil and wait method below. Keep in mind these are just guidelines and not a guarantee. Boil water for Pu Erh (approx. 215F / 100C); simmer water for Black or Oolong Teas (approx. 195F / 90C); let the simmering water sit for ~ 2 minutes before use for Green or White teas (approx. 175F / 80C).
How many cups of tea are made from a 100g or 3.5oz pouch?
100 gram or 3.5oz pouch of our loose-leaf can yield approximately 35-40 cups of tea.
If you still have questions, feel free to contact us:
For tea-related questions and questions about online store, contact us at email@example.com